Privacy Policy

Last Updated: July 4, 2026

At SkinCiti ("SkinCiti", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, skincare services, and eCommerce platform.

By accessing or using SkinCiti, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

1. Full name
2. Email address
3. Delivery and billing address
4. Date of birth
5. Gender (if voluntarily provided)
6. Profile photograph (optional)
7. Account login information

Appointment & Medical Information

When you book skincare services, consultations, or treatments, we may collect:

1. Skin concerns
2. Medical history relevant to your treatment
3. Allergy information
4. Current medications (when required)
5. Treatment history
6. Consultation notes
7. Before-and-after treatment photographs (only with your consent where required)

Order Information

When you purchase products, we may collect:

1. Order history
2. Purchased products
3. Delivery preferences
4. Payment status
5. Invoice details

Device & Technical Information

We may automatically collect:

1. IP address
2. Browser type
3. Device information
4. Operating system
5. App version
6. Language preferences
7. Time zone
8. Pages visited
9. Usage statistics
10. Cookies and similar technologies

2. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Process appointments and consultations
3. Deliver skincare treatments
4. Process product orders
5. Deliver purchased products
6. Provide customer support
7. Improve our website and mobile application
8. Recommend suitable skincare products and services
9. Send order confirmations and appointment reminders
10. Notify you about important updates
11. Detect fraud and maintain platform security
12. Comply with applicable legal obligations

3. Medical Information

Information related to your skin condition or treatment is handled with additional care.

We use this information only for providing consultations, treatments, follow-up care, and improving your overall customer experience.

Only authorized personnel who require access to perform their duties may view such information.

4. Cookies

Our website may use cookies and similar technologies to:

1. Remember your preferences
2. Keep you signed in
3. Improve website performance
4. Understand user behavior
5. Enhance your shopping experience
6. Measure website traffic

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Payment Information

SkinCiti does not store your complete debit card, credit card, or online banking credentials.

Payments are processed through secure third-party payment service providers using industry-standard security measures.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when necessary, including:

1. Payment gateway providers
2. Delivery and courier partners
3. Cloud hosting providers
4. Technology and analytics service providers
5. Marketing service providers acting on our behalf
6. Healthcare professionals involved in your treatment
7. Government authorities or law enforcement agencies when required by law

Each service provider is expected to protect your information and use it only for authorized purposes.

7. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to safeguard your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

1. Provide our services
2. Maintain medical and appointment records where required
3. Fulfill legal and regulatory obligations
4. Resolve disputes
5. Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable law, you may have the right to:

1. Access your personal information
2. Update inaccurate information
3. Request correction of your data
4. Request deletion of your account and personal information, subject to legal or medical record retention requirements
5. Withdraw consent where processing is based on consent
6. Opt out of promotional emails and marketing communications

Requests may be subject to identity verification and applicable legal obligations.

10. Marketing Communications

With your consent, we may send you:

1. Promotional offers
2. Product recommendations
3. New treatment announcements
4. Health and skincare tips
5. Newsletters

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

11. Children's Privacy

Our services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Third-Party Links

Our website or mobile application may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

13. International Data Transfers

If our service providers process data outside Nepal, appropriate safeguards will be implemented to help protect your personal information in accordance with applicable laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on our website and mobile application with the revised "Last Updated" date.

Your continued use of SkinCiti after any changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

SkinCiti

Website: https://skinciti.com.np

Email: support@skinciti.com.np