Return Policy

Last Updated: July 4, 2026

At SkinCiti, we are committed to providing genuine skincare products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, this Return Policy explains the conditions and process for returning it.

Please read this policy carefully before requesting a return.

1. Eligibility for Returns

You may request a return if you receive:

1. A damaged product
2. A defective product
3. An incorrect product
4. An expired product
5. An incomplete order
6. A product that is significantly different from what you ordered

To qualify for a return:

1. The return request must be submitted within 7 days of receiving the product.
2. The product must be unused and unopened.
3. The original manufacturer seal must remain intact.
4. The product must be returned in its original packaging.
5. All accessories, manuals (if applicable), free gifts, and invoices must be included.
6. Proof of purchase is required.

SkinCiti reserves the right to inspect all returned products before approving a replacement, exchange, or refund.

2. Products That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned unless they were delivered damaged, defective, expired, or incorrectly:

1. Opened skincare products
2. Used cosmetic or beauty products
3. Personal care items that have been opened
4. Products with broken safety or manufacturer seals
5. Customized or personalized products
6. Gift cards or promotional vouchers
7. Products marked as Final Sale or Non-Returnable

3. Return Request Process

To request a return:

1. Contact SkinCiti within the eligible return period.
2. Provide your order number and a description of the issue.
3. Submit clear photographs of the product, packaging, and shipping label if requested.
4. Wait for return approval before sending the product back.
5. Pack the item securely in its original packaging to avoid damage during return shipping.

Returns sent without prior approval may not be accepted.

4. Condition of Returned Products

Returned products must be received in the same condition in which they were delivered.

Returns may be rejected if:

1. The product has been used.
2. The original packaging is missing or significantly damaged.
3. Accessories or complimentary items are missing.
4. The product has been intentionally damaged or altered.
5. The item is returned outside the eligible return period.

5. Return Shipping

If the return is due to an error by SkinCiti, such as:

1. Wrong product delivered
2. Damaged product
3. Defective product
4. Expired product

We may arrange product collection or cover reasonable return shipping costs where applicable.

If the return is requested for reasons not caused by SkinCiti, the customer may be responsible for return shipping expenses.

6. Inspection of Returned Products

After receiving your returned item, our team will inspect it to verify that it meets the conditions outlined in this policy.

Following inspection, we will notify you whether your return has been approved or declined.

If approved, the product may be replaced, exchanged, or processed according to our Refund Policy, where applicable.

7. Products Purchased During Promotions

Products purchased during promotional campaigns, clearance sales, or special offers remain subject to this Return Policy unless specifically marked as Final Sale or Non-Returnable.

8. Clinic Services and Treatments

This Return Policy applies only to physical products purchased through SkinCiti.

Professional skincare consultations, treatments, procedures, and appointment bookings cannot be returned once the service has been provided.

Questions regarding service cancellations or refunds are governed by our Refund Policy and applicable appointment terms.

9. Fraud Prevention

To protect all customers, SkinCiti reserves the right to refuse return requests that appear fraudulent, abusive, or inconsistent with this policy.

Repeated misuse of the return process may result in restrictions on future purchases or account suspension.

10. Changes to This Policy

SkinCiti may update this Return Policy from time to time to reflect changes in business operations or legal requirements.

The latest version will always be available on our website and mobile application.

11. Contact Us

If you have any questions about returns or need assistance with a return request, please contact us.

SkinCiti

Website: https://skinciti.com.np

Email: support@skinciti.com.np