Terms & Conditions

Last Updated: July 4, 2026

Welcome to SkinCiti ("SkinCiti", "we", "our", or "us"). These Terms & Conditions govern your use of our website, mobile application, products, and skincare services. By accessing or using SkinCiti, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform or services.

1. About SkinCiti

SkinCiti is an online skincare platform that provides:

1. Professional skincare consultations and treatments
2. Dermatology and aesthetic services
3. Online appointment booking
4. Sale of skincare, beauty, and wellness products
5. Educational content related to skincare and beauty

2. Eligibility

To use our services, you must:

1. Be at least 18 years old, or use our platform under the supervision of a parent or legal guardian.
2. Provide accurate and complete information during registration or appointment booking.
3. Use the platform only for lawful purposes.

3. User Account

You are responsible for:

1. Maintaining the confidentiality of your account credentials.
2. Keeping your personal information updated.
3. All activities performed through your account.

SkinCiti reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or illegal activities.

4. Medical Disclaimer

The information available on SkinCiti is provided for educational and informational purposes only.

It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Always consult a qualified dermatologist or healthcare professional before starting any skincare treatment or using any medical product.

Results from treatments may vary depending on individual skin type, medical history, age, lifestyle, and other factors. SkinCiti does not guarantee identical results for every customer.

5. Appointment Booking

Appointments are subject to availability.

Customers are requested to arrive on time for scheduled appointments.

Repeated missed appointments without prior notice may result in restrictions on future bookings.

SkinCiti reserves the right to reschedule appointments due to emergencies, staff availability, equipment maintenance, or unforeseen circumstances.

6. Treatment Consent

Certain treatments may require written consent before the procedure.

Customers must provide complete and accurate medical history, allergies, medications, and existing health conditions.

Failure to disclose relevant medical information may affect treatment outcomes and safety.

7. Products

We strive to provide only genuine and authentic skincare products.

Product packaging may differ slightly from images displayed on the website or mobile app due to manufacturer updates.

Availability of products may change without prior notice.

8. Pricing

All prices are displayed in Nepalese Rupees (NPR) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, delivery charges, or service fees will be displayed during checkout where applicable.

9. Orders

SkinCiti reserves the right to:

1. Accept or reject any order.
2. Cancel orders due to pricing errors.
3. Cancel orders because of stock unavailability.
4. Cancel orders suspected of fraud or misuse.

Customers will be notified if an order cannot be fulfilled.

10. Payments

We may accept:

1. Cash on Delivery (COD)
2. Digital Wallets
3. Debit Cards
4. Credit Cards
5. Bank Transfers
6. Other payment methods supported on our platform

Orders may only be processed after successful payment verification when prepaid payment methods are used.

11. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, courier service, weather conditions, holidays, or other unforeseen circumstances.

Risk of loss transfers to the customer upon successful delivery.

Customers should inspect packages before accepting delivery whenever possible.

12. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Certain products, including opened skincare products, hygiene products, and personalized items, may not be eligible for return.

Approved refunds will be processed according to the original payment method whenever possible.

13. Promotions & Offers

Discounts, coupons, promotional campaigns, and reward programs are subject to specific terms.

SkinCiti reserves the right to modify or discontinue promotions at any time without prior notice.

14. Intellectual Property

All content available on SkinCiti, including:

1. Logos
2. Images
3. Graphics
4. Videos
5. Articles
6. Product descriptions
7. Website design
8. Mobile application
9. Software

is the property of SkinCiti or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. User Conduct

Users agree not to:

1. Provide false information.
2. Attempt unauthorized access to our systems.
3. Upload malicious software.
4. Post abusive, offensive, or unlawful content.
5. Violate the rights of other users.
6. Misuse promotional offers.

Violation of these terms may result in suspension or permanent termination of your account.

16. Third-Party Services

Our platform may integrate with third-party payment gateways, logistics providers, maps, communication services, or analytics tools.

SkinCiti is not responsible for the policies, practices, or availability of third-party services.

17. Limitation of Liability

To the maximum extent permitted by law, SkinCiti shall not be liable for:

1. Indirect or consequential damages.
2. Loss of profits.
3. Business interruption.
4. Data loss.
5. Delays caused by third-party providers.
6. Individual variations in treatment outcomes.

Our total liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

18. Privacy

Your use of SkinCiti is also governed by our Privacy Policy.

By using our platform, you consent to the collection and use of your information as described in the Privacy Policy.

19. Changes to Terms

SkinCiti may update these Terms & Conditions at any time.

The latest version will always be available on our website and mobile application.

Continued use of our services after changes are published constitutes acceptance of the revised Terms.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Nepal.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nepal.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

SkinCiti

Website: https://skinciti.com.np

Email: support@skinciti.com.np

Business Hours: Sunday – Friday, 9:00 AM – 6:00 PM (Nepal Time)